Terms of Service

Scan Solutions SMS Terms and Conditions

Program Description

Scan Solutions, LLC ("Scan Solutions," "we," "us," or "our") offers SMS text messaging exclusively for conversational customer support and service-related inquiries. When you contact us via text message or opt-in to receive messages from us, we use this channel to respond to your questions, provide service updates, and exchange relevant images or information to assist you. Scan Solutions does not use SMS for marketing, promotional advertising, or mass text messaging campaigns.

Message Frequency

Message frequency varies based on your direct interactions with our support team and the complexity of your inquiry.

Pricing

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Opt-Out and Help Instructions

To opt out of receiving text messages from Scan Solutions at any time, reply with the word STOP to any message you receive from us. After you send the SMS message STOP, we will send you a final message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to resume messaging, you may initiate a new text thread with us.

If you are experiencing issues with our messaging program or need assistance, reply with the keyword HELP. You can also contact our customer support team directly at 866-834-1194 or by emailing support@scansolutions.com.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

We take your privacy seriously. We will not share or sell your mobile number or personal information to third parties for marketing purposes. For more detailed information on how we collect, use, and protect your data, please review our complete Privacy Policy here: https://www.scansolutions.com/privacy-policy